Fands Foundation

Terms and Conditions, Privacy Policy, and Data Protection Policy

This document establishes the official Terms and Conditions, Privacy Policy, and Data Protection Policy governing the relationship between FANDS Foundation and its donors, volunteers, beneficiaries, staff, partners, community members, and funding organizations.

These policies are designed to comply with the European Union General Data Protection Regulation (GDPR), international NGO accountability standards, anti-money laundering and anti-corruption regulations, safeguarding and child protection principles, and transparency and financial integrity requirements.

01

Introduction

FANDS Foundation is a digital infrastructure platform that connects verified community projects, families in need, non-profit organizations, and responsible donors through a transparent, accountable, and technology-driven system.

Our mission is to make giving safer, smarter, and more impactful by ensuring that every project on the platform is properly verified, monitored, and reported. We use digital tools to strengthen trust between donors and communities, improve transparency in funding, and support sustainable social impact across regions.

FANDS Foundation does not replace local organizations; instead, it empowers them by providing a secure digital environment where their work can be visible, credible, and accessible to potential supporters. By connecting donors directly to verified needs and projects, we help ensure that resources reach the people and communities who need them most.

We are committed to operating in accordance with international standards for transparency, safeguarding, data protection, and responsible funding, aligning with expectations commonly required by European donors, development partners, and humanitarian organizations.

02

Mission and Organizational Commitment

FANDS Foundation is committed to:

  • Transparency and accountability in the management of resources
  • Ethical and responsible program delivery
  • Protection of children and vulnerable persons
  • Respect for human rights and dignity
  • Compliance with national and international laws
  • Prevention of fraud, corruption, and misuse of funds
  • Inclusive and non-discriminatory service delivery

We work in partnership with donors, governments, civil society, and communities to ensure that programs are effective, sustainable, and accountable.

03

Scope of This Policy

This policy applies to all individuals and entities interacting with FANDS Foundation, including:

  • Donors and sponsors
  • Volunteers and staff
  • Beneficiaries and program participants
  • Contractors and consultants
  • Partner organizations
  • Visitors to our offices, programs, or digital platforms
04

Core Principles

FANDS Foundation operates according to the following principles:

Transparency

We provide clear and accurate information about how funds are used.

Accountability

We maintain proper records and systems to ensure responsible management of resources.

Integrity

We act honestly and ethically in all activities.

Protection

We safeguard the rights, safety, and dignity of all people we serve.

Compliance

We follow applicable laws, donor requirements, and international standards.

05

Privacy and Data Protection Policy

GDPR-Compliant

5.1 Commitment to Data Protection

FANDS Foundation respects and protects personal data in accordance with:

  • General Data Protection Regulation (GDPR)
  • National data protection laws
  • International privacy and security standards

We collect and process personal data only when necessary, lawful, and transparent.

5.2 Lawful Basis for Processing Personal Data

Personal data is processed based on one or more of the following legal grounds:

  • Consent
  • Contractual obligation
  • Legal requirement
  • Legitimate organizational interest
  • Protection of vital interests
  • Public interest or humanitarian purposes

5.3 Types of Personal Data We Collect

FANDS Foundation may collect the following personal data:

Identification Information

  • Full name
  • Date of birth
  • Gender
  • Nationality
  • Identification number (where required)

Contact Information

  • Email address
  • Telephone number
  • Physical address
  • Organization name

Professional Information

  • Occupation
  • Skills or qualifications
  • Volunteer or employment history

Financial Information

  • Donation records
  • Payment details
  • Banking information (where required)

Program Information

  • Participation in programs
  • Service records
  • Monitoring and evaluation data

5.4 Purpose of Data Collection

Personal data may be collected for the following purposes:

  • Managing donations and financial transactions
  • Communicating with donors and stakeholders
  • Managing volunteers and staff
  • Delivering programs and services
  • Monitoring and evaluating program impact
  • Meeting legal and regulatory obligations
  • Preventing fraud and ensuring security
  • Reporting to donors and authorities

5.5 Data Protection Rights (GDPR Rights)

Individuals have the right to:

  • Access their personal data
  • Correct inaccurate information
  • Request deletion of personal data
  • Restrict processing of data
  • Object to data processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

FANDS Foundation will respond to data requests within legally required timeframes.

5.6 Data Security Measures

FANDS Foundation implements appropriate security measures, including:

  • Password protection
  • Secure data storage systems
  • Restricted access controls
  • Data encryption where necessary
  • Regular system monitoring
  • Staff confidentiality agreements

5.7 Data Retention

Personal data will be retained only for as long as necessary to:

  • Fulfill legal obligations
  • Maintain financial and program records
  • Support organizational operations
  • Meet donor and regulatory requirements

After the retention period, data will be securely deleted or anonymized.

5.8 Data Sharing

FANDS Foundation may share personal data only when necessary and lawful, including with:

  • Donors and funding partners
  • Government authorities
  • Auditors and regulators
  • Payment processors
  • Service providers

Data will never be sold or shared for commercial purposes.

5.9 International Data Transfers

Where personal data is transferred outside the country or region, FANDS Foundation will ensure:

  • Adequate protection measures
  • Secure transfer mechanisms
  • Compliance with applicable data protection laws
06

Safeguarding and Protection Policy

FANDS Foundation is committed to protecting:

  • Children
  • Youth
  • Women
  • Persons with disabilities
  • Vulnerable adults
  • Community members

We maintain safeguarding systems that include:

  • Background checks for staff and volunteers
  • Reporting mechanisms for abuse or misconduct
  • Immediate response to safeguarding concerns
  • Safe program environments
  • Training on protection and ethics

Abuse, exploitation, harassment, or neglect will not be tolerated.

07

Code of Conduct

All staff, volunteers, and partners must:

  • Act with honesty and professionalism
  • Respect all individuals and communities
  • Protect confidential information
  • Avoid conflicts of interest
  • Use resources responsibly
  • Follow organizational policies
  • Report misconduct immediately

Unacceptable behavior includes:

  • Fraud or corruption
  • Harassment or discrimination
  • Abuse or exploitation
  • Theft or misuse of funds
  • Breach of confidentiality

Violations may result in disciplinary action or termination.

08

Donations and Financial Management

All donations to FANDS Foundation are voluntary contributions made to support the organization's mission.

FANDS Foundation commits to:

  • Responsible use of funds
  • Accurate financial recordkeeping
  • Transparent reporting
  • Compliance with financial regulations
  • Independent auditing where required

Administrative and operational costs may be deducted to support:

  • Program delivery
  • Financial management
  • Compliance and accountability
  • Organizational sustainability
09

Refund Policy

Donations are generally non-refundable because funds are used to support ongoing programs and services.

Refunds may be considered in cases such as:

  • Duplicate payment
  • Incorrect donation amount
  • Unauthorized transaction
  • Technical payment error
  • Project cancellation
  • Legal requirement

Refund requests must be submitted within a reasonable timeframe and will be reviewed according to organizational procedures.

For full details, see our Refund Policy page.

10

Non-Discrimination Policy

FANDS Foundation provides services without discrimination based on:

  • Gender
  • Age
  • Disability
  • Religion
  • Ethnicity
  • Nationality
  • Socioeconomic status
  • Political affiliation

All individuals are treated with dignity and respect.

11

Compliance with Laws and Regulations

FANDS Foundation complies with:

  • National laws and regulations
  • International humanitarian standards
  • Anti-money laundering laws
  • Anti-corruption regulations
  • Donor compliance requirements
  • Financial reporting standards

All stakeholders are expected to comply with applicable laws.

12

Intellectual Property

All materials produced by FANDS Foundation remain the property of the organization, including:

  • Reports
  • Training materials
  • Branding and logos
  • Publications
  • Program content

Unauthorized use or distribution is prohibited without written permission.

13

Termination of Relationship

FANDS Foundation may suspend or terminate engagement with any individual or organization that:

  • Violates these policies
  • Engages in misconduct
  • Misuses funds
  • Poses a risk to beneficiaries or staff
  • Breaks legal or ethical obligations

Disputes will be resolved through:

  • Dialogue and mediation
  • Internal review procedures
  • Legal processes where necessary
14

Policy Updates

FANDS Foundation reserves the right to update this policy to reflect:

  • Legal requirements
  • Donor standards
  • Operational changes
  • Risk management needs

Stakeholders will be notified of significant updates.

15

Acceptance of Terms

By engaging with FANDS Foundation as a donor, volunteer, partner, or beneficiary, individuals and organizations acknowledge that they:

  • Have read and understood these policies
  • Agree to comply with organizational standards
  • Support ethical and responsible engagement
16

Contact Information

For questions, complaints, or data protection requests, please contact:

Organization
FANDS Foundation
Address
Ereprisweg 48
Zaandam
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